Executive Perspective: Paladin Technology Setting Stage for Future Retail
by Jeff Rogers | July 29, 2020
If the current state of our industry and our world has taught us anything, it’s how innovative and resilient we can be. When our businesses were shuttered, either by social responsibility or by government decree, most of us found ways to continue operating. And in many cases, we have used mobile applications, remote working technology, and a lot of old- fashioned hard work and ingenuity to keep the revenue flowing.
I’m sure many of you have resorted to Zoom, Microsoft Teams, Skype, or some other application to meet with staff, sales reps, or even family. All industry events that haven’t been canceled or postponed are leveraging some form of this technology to meet with clients and educate on the newest procedures or sell products. E-conferences are nothing new, but we are now depending on that technology to conduct business as usual, whatever that may eventually become.
We’ve been putting that kind of mobile and remote technology in the hands of our clients for many years. Our webinar series has informed our clients of our latest software updates, our features enhancements, and our newest integrations with specialty software providers.
As our hardware and LBM clients are well aware, we are now holding Virtual User Meetings to keep you informed of our latest industry- and supplier-specific enhancements. We’re also protecting our newest clients and our employees by providing virtual training for our go-live process.
Over the past year, we introduced Chat Support, which helps you with challenges without having to leave Paladin Point of Sale. And recently we unveiled our new Help Request Portal which helps us provide you more targeted support. The new portal automatically identifies your account, software build, system configuration and provides us information about your store, its equipment, and any features or integrations in use. This allows us to more quickly troubleshoot and resolve your unique inquiry.
This year, as we were all forced to change the way we do business, many of our clients adopted Paladin Pilot to work remotely and our Mobile2 suite of applications paired with mobile devices to reduce customer contact, improve curbside pickup and delivery programs, and expedite the checkout process.
New hardware like Touch Dynamic, Samsung tablets, and the Lane 7000/8000 payment terminals utilize contactless technology that streamlines checkout and enhances the customer experience, especially during these challenging times.
No one knows exactly what’s in store for our industries but be assured successful businesses will adopt the technology emerging today in order to grow in the future.