Customer retention done correctly is part of a business’s routine customer service, not just in desperate times like the coronavirus outbreak and response. If it’s incorporated into a store’s retail platform, it can become automatic and benefit both the customers and the business forever.

It’s safe to say that the lessons learned from the global health and economic crisis...

In February 2020, the U.S. added 273,000 jobs dropping the unemployment rate to 3.5% and the...